In our last few Design Sprint Shorts, you’ve identified your key personas and mapped their full experience and pain points along the way. Now, it’s time to map out all of the actions your customers don’t see. During this episode of Design Sprint Shorts, you’ll learn how to create a service blueprint that will show a holistic view of all the moving parts of your organization, connected back to your customers’ experiences. This is a must-do activity for all service organizations. Learn how to construct your service blueprint by watching the video below.
Watch this week’s Design Sprint Short:
Send us an email if you have any questions about our Design Sprint process or want to discuss whether your challenge would benefit from one.
Wait, what’s Fresh Tilled Soil doing on ADK?
Fresh Tilled Soil (FTS) was one of the Northeast’s premier user experience and product design agencies. In 2019, FTS joined forces with the technologists at ADK to create one of the most proven digital product teams in the space! Learn more here.