Escher’s postal clients lacked a unified user interface that could work across their global markets, and needed a solution for the postal customers’ shift toward self-service.
Courier solutions provider Escher Group had always tailored solutions to specific global clients. But with more than 35 couriers operating worldwide with technology reaching 1 billion postal customers, they needed a more seamless user experience that could be applied across Escher’s postal clients in their respective markets.
Additionally, Escher’s postal clients were recognizing the need to shift to more self-service solutions for their postal customers, which had already been or were going to be implemented at 91% of postal service locations. In order to continue to scale, Escher needed both a more universal UX/UI and to get ahead of the customer experience trend towards self-service.