Toyota Material Handling
Optimizing eCommerce for Toyota Industrial Equipment
The existing website and digital presence for Toyota Material Handling (TMH) did not accurately reflect the exceptional product quality and customer experience of the world’s largest forklift manufacturer.
Building a new website that represented the manufacturer’s unique brand, and elevated the customer experience through a series of strategic digital optimizations and aesthetic improvements.
Providing TMH with a scalable website that would support its growth, with continued enhancements to evolve the site functionality, SEO, and customer experience over time.
The world’s largest forklift manufacturer needed to improve customer experience it served through its digital presence.
Toyota Material Handling (TMH) needed a new website that would help them improve numerous aspects of their digital presence, including lead generation, product education, and online equipment sales; ultimately the manufacturer wanted to provide a more robust and memorable customer experience that lived up to their legendary brand.
ADK designed and built a website that accurately represents the TMH brand, is optimized for improved performance, and provides an enhanced digital customer experience.
Ensuring the success of the new TMH website from both a brand messaging / visual identity perspective and a user experience perspective required ADK to gain a deep understanding of the company and how it serves customers all over the world.
For the project team, it was critical to build a new site that would be positioned for continued growth of the TMH company and set the standard of digital experiences for the industry.
ADK designed and built a new site that was not only visually stunning with enhanced brand aesthetics and rich product imagery, but that provided an intuitive and memorable user experience.
Since launch, the new TMH website has helped the company grow sales and better serve its customers online.
Toyota Material Handling has experienced a 75% year-over-year increase in transaction-based leads, 94% of which come from parts, service, or product pages, since the launch of its new website.
The site also received the Gold award from the American Advertising Federation, a testament to its user experience design and enhanced features and functionality.
A Continued Effort
Strategic monthly initiatives have resulted in greater enhancements, functionalities, and solutions to ensure the site’s impact and longevity.
ADK and TMH have continued working together to add new features, sections, and integrations to the toyotaforklift.com website, including an eCommerce capability. These enhancements ensure the site is offering a differentiated and unique customer experience over the competition.
Over time, our partnership has also spawned the addition of personalized content creation to support TMH’s target audiences and their buying journey, further driving lead generation and conversions.