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Experience Design

CCPA and Dark Patterns: Optimization or Manipulation?

Note: None of the below should be considered legal advice.  In a recent blog post, we defined what dark patterns are–user…

Experience Design
The Evolving Role of Product Management

The Evolving Role of Product Management

This post is an excerpt from Chapter 1 of “Product Leadership” by Richard Banfield, Nate Walkingshaw, and Martin Eriksson. Read the full book on…

Experience Design
What is a Design Sprint?

What is a Design Sprint?

This is Chapter 1 from “Design Sprint: A Practical Guidebook for Building Great Digital Products,” by Richard Banfield, C Todd Lombardo, and Trace Wax.…

Experience Design
User Experience Maps vs. Service Blueprints

User Experience Maps vs. Service Blueprints

Experience mapping has become a very popular approach to visualizing and aligning an organization around the experiences they are creating…

Experience Design
Webinar: Learn Fast and Reduce Risk With Enterprise Design Sprints

Webinar: Learn Fast and Reduce Risk With Enterprise Design Sprints

Design Sprints were once thought to be the exclusive province of startups and small organizations, but that is simply not the…

Experience Design
How Clients Describe Their Product Problems

How Clients Describe Their Product Problems

It is impossible to know for sure what a prospect or client will need before we have a chance to…

Experience Design
What We Learned From UX Fest

What We Learned From UX Fest

UX Fest is scarcely more than two weeks in the rear view, but the memories of what we learned and…

Experience Design
The UX House Call

The UX House Call

Consider the following scenario: A woman walks into her doctor’s office and sits down. The doctor notices the woman is…

Experience Design
What’s Your Favorite Product Experience? And Why?

What’s Your Favorite Product Experience? And Why?

UX Fest is about connecting and celebrating the practitioners and leaders who are building great products and designing amazing experiences.…

Experience Design
Me, Myself, and I: Managing Multiple Product Profiles

Me, Myself, and I: Managing Multiple Product Profiles

For many of us, navigating through a digital product is relatively straightforward once we’ve used it a few times. You…

Experience Design